FAQ

Welcome to the ALTO SUNGLASSES Frequently Asked Questions section.

Here you will find answers to some of the most common questions our customers have. If you don't find the information you need, please don't hesitate to contact us via WhatsApp at 644 278 6295.

DELIVERY TIME

  1. How long will it take to receive my order?
    Standard delivery time is 5 business days from the day you place your order. We work hard to ensure your glasses arrive as quickly as possible and in perfect condition. Once shipped, we will share your tracking number with you.

MODELS AND INQUIRIES

  1. Questions about available models
    You can view our wide range of models on our website. If you have any specific questions or need personalized advice, please don't hesitate to contact us via WhatsApp at 644 278 6295. We will be happy to help you find the perfect pair.
  2. Do ophthalmic frames include prescription lenses?
    We only sell the frames (without prescription). You receive your new and original frames, ready for you to take them to your trusted optician to have your prescription lenses installed. If you have questions about a specific model, write to us on WhatsApp and we will guide you.

PRODUCT AUTHENTICITY

  1. Are the products you sell original?
  2. Yes. All our products are 100% original and new, obtained through official distributors. You can buy with the peace of mind that each item retains the original quality and design of its brand. In addition, your glasses arrive new and sealed, with their case, cloth, and box.
  3. What if I have doubts about the authenticity of a product I bought?
    If you have any concerns about the authenticity of your product, please do not hesitate to contact us. We are here to answer your questions and guarantee your satisfaction.

ORDER TRACKING AND CHANGES

  1. How can I track my order?
    Once your order has been processed and shipped, you will receive a tracking number by email. You can use this number to track the status and location of your order in real-time.
  2. Can I change or cancel my order after I have placed it?
    If you wish to make changes or cancel your order, we recommend that you contact us as soon as possible via WhatsApp at 644 278 6295.

EXCHANGES AND RETURNS

  1. What is your exchange and return policy? If your product arrives damaged or defective, we cover the return shipping and will replace it or refund you. If you wish to make an exchange by your own decision (another model or color), you have 7 days from receiving your order, covering the shipping cost yourself, and the product must be unused and in its original, sealed packaging. You can consult all the details on our Exchanges and Returns Policy page.

PAYMENT METHODS

  1. What payment options do you accept?
    At ALTO SUNGLASSES, we prioritize the security and convenience of our customers by offering a reliable payment option:
    PayPal: You can make payments with your PayPal account or with credit and debit cards linked to it. This option provides an additional level of security thanks to PayPal Buyer Protection.

Your comfort and security are fundamental to us. If you have any questions, write to us on WhatsApp at 644 278 6295 and we will gladly help you.